Returns, Refunds and Cancellation Policy

Last updated: September 25, 2026

asdab accepts returns and refunds when an item arrives damaged, defective, incorrect, or materially not as described. Submit a request within 30 days of confirmed delivery.

Covered

• Transit damage.
• Defective items or items that cannot be used as described.
• Wrong item received.
• Item materially different from its product page.

Not covered

• Change-of-mind, buyer’s-remorse, or personal-preference returns.
• Wrong product, flavor, size, or quantity selected at checkout.
• Opened, consumed, used, altered, emptied, contaminated, or customer-damaged items — unless tied directly to a reported defect.
• Unauthorized returns.

Nothing in this policy limits rights that cannot be waived under applicable consumer law.

Request steps

Email support@asdab.shop within 30 days of delivery. Include the order number, checkout email, a description of the issue, and clear photos or video of the item and packaging. Do not ship anything back until you receive return instructions.

Return shipping & fees

For approved claims, we issue a prepaid return label or reimburse approved return-shipping costs when a physical return is required. No restocking fee on approved eligible claims.

Approved returns go to:

asdab
6115 Glass Peak Ln
Richmond, Texas 77469
United States

Inspection & resolution

Once received, we inspect the return against the reported issue. An approved claim may be resolved with a refund, replacement, or another lawful solution you accept. We may deny a claim if the item doesn’t match the order or approved reason, or if requested evidence isn’t provided.

Refund timing

Approved refunds are issued to the original payment method within 5 business days after approval or inspection. Banks and card issuers may need an additional 5–10 business days to post the credit. We don’t control financial-institution processing times.

Contact

Email: support@asdab.shop
Phone: +1 512-796-6216